FAQ

You’ll have the chance to win prizes and collect rewards for your opinions.

This can be from structured projects on the site, participating in taste testing at nominated venues, to trying products in your home and giving us your feedback on the experiences you wish to share. For some projects you will need to qualify (ie. you purchase a certain range of products, or be in the market for); for others, everyone can participate. You’ll need to be a Red Galah member to take part.

Red Galah is open to people from various backgrounds, with different lifestyles, personalities, habits and opinions. We encourage people like you to provide feedback to help organisations make products and services that you really want. To join you need to be 14 years or over, honest about the answers that you provide, and agree to our terms and conditions.

To join Red Galah you need to register. Our registration is “double opt-in” which means that after having entered your name and email address you will receive a validation email from us in which you are asked to complete your registration. To complete your registration you will need to click on the link in the email and complete a short online survey.  It includes your contact details and demographic information such as your age and gender. You will also be asked to tell us about some of your shopping habits and product likes and dislikes. This information is necessary to match you to upcoming projects.The registration process takes only three to five minutes! Click here to register now!

Red Galah loves to give away prizes and rewards in return for your time and opinions.

• For your participation, you could receive monetary and/or non-monetary incentives (depending on the duration and level of complexity).
• Have an impact on products you buy and the services you use.
• You can test products free of charge at home.
• Earn additional prize draw entries.
• Take part in surveys.
• Give your opinions.
• Receive free products.
• You choose whether you wish to participate or not.

Your feedback makes a difference!

Your personal details will be treated with the highest level of confidence. All information is stored securely on our servers. All your responses are used for market research purposes only and we’ll never pass on your details to third parties.

Rewards vary depending on what you undertake and the time and effort required to do so. You will receive free products and/or get paid with gift vouchers for your time for participating in testing products or services.

All incentives are given straight after participation. For prize draws, please refer to the terms and conditions.

After you’ve registered with us, we’ll contact you once an appropriate project arises.

For certain projects we may ask you some qualifying questions, and if you meet the needs of the project, we’ll ask you about your availability to attend a feedback session. It’s that easy!

Before some projects start, we send out invitation e-mails to a variety of people. In the e-mail you’ll be asked to complete a short “qualification survey”. This survey will determine whether your likes and dislikes match what’s required for the project. It’s important to be honest, as we do not necessarily look for a person who eats, drinks or buys a certain product the most often, but — for instance — a person who does not consume it at all.

In the e-mail you’ll receive information about your reward for participation, an estimated time it will take for completion, participation deadlines, project instructions and a link to start the “qualification survey”.

At the end you’ll be asked to accept or decline, depending on your availability for the project. The project time is when the product is sent to you or when you are asked to attend a taste test or discussion group. Remember: participation is always optional and your feedback will be rewarded!

How to be sure you don’t miss our emails

Windows Live/Hotmail users, Yahoo, Gmail, Other Email Programs/Providers

Instructions for Windows Live/Hotmail users

You will need to add redgalah.com.au to your “Safe List”. To do this, follow these steps:

1. Sign in to your Windows Live/Hotmail account;
2. Click on options and select More Options;
3. Under the heading Preventing junk e-mail, click on the Safe and blocked senders link;
4. Copy and paste bookings@redgalah.com.au into the space provided;
5. Click on Add to list >>.

Instructions for Yahoo users

Following the steps below to place all email sent by redgalah.com.au into your Yahoo Inbox.

1. Sign in to your Yahoo email account;
2. Click on Options and select Mail Options;
3. Under Advanced Options click Filters;
4. Click Add;
5. In Filter Name type Soup;
6. Next to Sender: make sure that contains is selected in the drop-down menu;
7. On the same line, next to Sender: contains copy and paste redgalah.com.au into the space;
8. Down lower, where it says Then deliver the email to the following folder select Inbox;
9. Click on Add Filter;
10. You should also add bookings@redgalah.com.au to your address book.

Instructions for Gmail users

You will need to add redgalah.com.au  to your Gmail contacts. To do this, follow these steps:

1. Sign in to your Gmail account;
2. Gmail at the top-left corner of your Gmail page, then choose Contacts;
3. Click the New Contact button in the top-left corner;
4. In the Email field, type bookings@redgalah.com.au ;
5. Click Save to add bookings@redgalah.com.au to your contacts list.

Instructions for other email programs and providers

For other email programs and providers, you should consult the help provided to determine how to ensure mail from a particular address is always delivered to your inbox. Usually this will involve adding the email address to your address book/contact list or to your safe list.

You should add the email address bookings@redgalah.com.au

If spam is being filtered by your Internet Service Provider, you should contact them to ask about adding bookings@redgalah.com.au to their whitelist.

You may choose to be removed from our database at any time. If you decide you no longer wish to be a member of Red Galah, you can easily unsubscribe by logging into your profile and choosing the unsubscribe box. Alternatively, simply send an e-mail to info@redgalah.com.au with “UNSUBSCRIBE” in the subject line. You’ll be removed from our system within the following 5 business days. All members who unsubscribe their account will forfeit their entries in any current prize draws.

Yes, your personal data is protected by law.Red Galah adheres to all Federal and State legislation regarding privacy. We also adhere strictly to the codes and ethics of the Australian Market & Social Research Society (AMSRS), as well as the international ESOMAR guidelines.

When you register with Red Galah, you won’t be approached to buy products or merchandise of any sort, you won’t be pursued if you wish to be removed from our database, and your personal details won’t be placed on any marketing lists whatsoever.

Please also refer to our privacy policy.